fremfolio

Last updated 31 October 2026

Terms of Service

The rules for using Fremfolio, written to be read. The short version: your work stays yours, money from your clients goes straight to you, and we ask you to respect the people in your photos.

01The agreement

These terms are an agreement between you and Wakali Labs (“we”, “us”), the company behind Fremfolio. By creating an account or using Fremfolio you agree to them, and to our Privacy Policy. If you use Fremfolio for a business, you agree on its behalf.

02Your account

  • You must be 18 or older and give accurate information.
  • Keep your password safe. You are responsible for what happens in your account and workspace.
  • Workspace owners decide who joins their workspace and what each member can do. Owners are responsible for their team's use of Fremfolio.
  • Tell us straight away at security@fremfolio.com if you think your account has been misused.

03Plans and limits

  • Every workspace starts on the Free plan, which allows photos only, up to its storage limit.
  • Paid plans add video, more storage and more features, as shown on our pricing at the time you subscribe.
  • If you go over a limit, existing files stay safe but new uploads pause until you upgrade or free up space.
  • We may limit the number of Free workspaces, and we may change plans. We'll tell you before a change affects a plan you already pay for.

04Paying for Fremfolio

  • Prices are in Kenyan shillings (KES). Payments are processed by Paystack. We never see your card number.
  • Paid plans renew automatically every month until you cancel.
  • You can cancel at any time in your dashboard. Your plan stays active until the end of the period you paid for.
  • If a renewal fails, we'll email you. If it isn't fixed, your workspace becomes read-only for 30 days: your files stay viewable and downloadable. After that we will warn you by email, for at least another 30 days, before anything is deleted.

05Refunds

Payments already made are not refundable, except where Kenyan law requires a refund or we have made a mistake in charging you. If you think you were charged in error, contact billing@fremfolio.com within 30 days.

06Payments from your clients

You can connect your own Paystack account or M-Pesa Paybill or Till so clients can pay you for bookings and deliveries. When you do:

  • Money goes directly from your client to you. Fremfolio never holds or settles these funds and takes no commission.
  • The sale is between you and your client. You are responsible for your prices, refunds, taxes and your agreement with Paystack or Safaricom.
  • Keep your API keys up to date. If they stop working, payments on Fremfolio pause until you fix them.

07Your content

You own your work. To run Fremfolio we need permission to store, copy, display and process what you upload, for example to make previews and deliver files to your clients. You give us that permission only for the purpose of providing the service, and it ends when you delete the content, except for copies held for a limited time in backups.

You promise that you have the right to upload your content, including permission from the people in your photos and videos where the law requires it. Images of children need the consent of a parent or guardian.

We deliver your original files exactly as uploaded, but you should keep your own copies of important work.

08What's not allowed

Don't use Fremfolio to:

  • break the law or help anyone else break it;
  • upload content you don't have the rights to;
  • upload sexual content involving anyone under 18, or any content that exploits children;
  • harass, threaten or defame anyone, or share people's private information without permission;
  • spread malware, spam, or try to break or overload the service or other users' workspaces;
  • post fake jobs or collect applicants' data for other purposes.

Report content at abuse@fremfolio.com or with the Report button. We may remove content and suspend workspaces that break these rules, and report illegal content to the authorities.

09Jobs and bookings

  • Fremfolio helps creatives find each other. We are not the employer in any job posted, and payment for jobs happens outside Fremfolio.
  • Bookings are agreements between a creator and their client. Each creator sets their own terms and cancellation rules.

10Ending the agreement

  • You can close your account at any time.
  • We may suspend or close an account that breaks these terms, puts others at risk, or is required by law. Where we reasonably can, we'll warn you first and give you a chance to download your files.

11Our responsibility

We work hard to keep Fremfolio running and your files safe, but the service is provided “as is” and may sometimes be unavailable.

As far as the law allows, we are not liable for indirect losses such as lost profits or lost business, and our total liability to you is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under Kenyan consumer protection law that cannot be limited.

12Law and disputes

These terms are governed by the laws of Kenya. If we have a dispute, we'll first try to resolve it with you directly at legal@fremfolio.com. If we can't, the courts of Kenya will decide it.

13Changes to these terms

We may update these terms. For important changes we'll tell you by email or in your dashboard at least 14 days before they take effect. If you keep using Fremfolio after that, the new terms apply.